REIMAGINING AND RE-ACTIONING TRANSFORMATION

History of Failures and Repeat Playbooks

The idea of people, process, technology, in that order, has been around since Harold Leavitt’s work on organizational change in 1964. In the 1990s, when ERP programs started failing in massive numbers, “the people” became the scapegoat and the excuse of choice. By now, it’s been repeated so often that it feels like a cliché. But it’s not a cliché. It’s a prescription nobody follows. In all fairness, when you’re three months into a $200 million program with executives asking about milestones, putting people first feels risky, slow, and impossible to measure.

Read more here: https://negotiatingforhumans.substack.com/p/reimagining-and-re-actioning-transformation